All of our interpreters hold internationally recognised qualifications. These include those given by the Institute of Translation and Interpreting, Diploma in Public Service Interpreting, Chartered Institute of Linguist or Masters degree level. We also employ the services of many members of the American Translators Association (ATA). Prime Production also has a high quality conferencing service which is staffed by members of the International Association of Conference Interpreters (AIIC).This service has been used by international organisations and national governments. Prime Production Limited is also a member of the Association of Translation Companies. Interpreters are CRB police checked and carry ID Badges. They have all signed a Confidentiality Agreement and Code of Conduct.

Face to Face Interpreting
Our face to face interpreting service is available twenty four hours a day, seven days a week. We provide interpreters in a variety of fields including international summits, training, speeches and we help international delegations at conferences. If you have an emergency situation Prime Production can help find a solution to your problem. Our interpreters are also available for hospital appointments, prison visits, psychiatric support, drug and alcohol rehabilitation, refugee support, social services, family mediation, benefits, education, courts, mental health patients, assessments and many other areas.

Booking an interpreter
Our booking procedure is simple and easy to use. Fill in one of our forms and return to us either via fax +44(0)844 482 0475 or email. Urgent requests are welcome. Please click here to book an Interpreter online.

The information required on the booking form includes the date the interpreter is needed, the time of the appointment, venue, language, the name of the person who made the booking and the name of the client who the interpreter is for.

If you require an interpreter of the same nationality and gender as your client or want a specific interpreter we are more than happy to try and accommodate that request.

If you need any help filling out the form, please do not hesitate to contact us. For every face to face interpreting session, our interpreters are required to arrive ten minutes before the appointment time. They have ID cards which they must wear at all times for security reasons. They must also carry their mobile phones with them at all times so that they can always be contacted but have to switch them off for the duration of each session. They must only interpret what is said in a session between the customer and the client and cannot give their own opinions or points of view. They are impartial at all times.

Our interpreters take timesheets with them to each booking. At the end of each interpreting session, we require our customers to fill in the timesheet with information such as the start and finish time of the appointment, their name and signature and we also provide space on the timesheet for any feedback they may wish to provide us with.

Cancellation Policy
Any bookings cancelled with more than twenty- four hours (working days) notice will not incur a charge. Bookings cancelled with less than twenty four hours notice will face a small charge.